Shipping policy
Shipping Policy
At Heritage Legend, we are committed to providing you with a seamless and reliable shopping experience. We take pride in ensuring that every order is carefully processed, securely packaged, and delivered to you as quickly as possible, no matter where you are in the world. Fully Insured Shipments – Every order is protected until it reaches your hands.
🚚 Shipping Costs & Free Shipping Offer
We believe in making shipping affordable and accessible:
✔ Free Shipping on all orders over $150 USD
✔ Standard Shipping Fee: $11.90 USD for orders below $150
✔ Exclusive Free Shipping Promotions during sale events—stay tuned!
Shipping costs are calculated at checkout based on your location and product weight. Even for promotional or free products, a shipping fee may still apply due to carrier costs.
How Long Will It Take?
Every order goes through a careful preparation process before shipment.
Total Delivery Time = Processing Time + Shipping Time
Processing Time:
- Regular Orders: 2–5 business days
- Customized Orders: Handcrafted perfection takes time—please allow 30–45 days
Standard Shipping Time: 7–20 business days (varies by location)
✅ Premium Courier Service: 5-14 business days (Fast, safe, and trackable)
✅ Estimated Delivery Time: 7–20 business days
Address Changes & Incorrect Information
To ensure smooth delivery, please double-check your shipping details before completing your order.
Changes After Purchase: If you entered the wrong shipping address, contact us within 2 hours of placing your order.
Once Shipped: We are unable to modify your shipping details after processing has begun.
For urgent issues, please reach out to info.heritagelegend@gmail.com as soon as possible.
📩 Lost or Delayed Packages
If you haven’t received your package within 60 days from the shipping date, please contact us immediately at info.heritagelegend@gmail.com
We will:
✔ Resend your order at no additional cost OR
✔ Issue a full refund
Your satisfaction and peace of mind are our top priorities. We are dedicated to bringing you the finest handcrafted intangible culture heritage with safe, reliable, and worry-free shipping. If you have any questions, feel free to contact us—we’re here to help!
