questions about our company, products/services, policies, and more
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
1. About Our Thangka Art
2. Orders & Shipping
3. Privacy Policy
4. Care & Preservation
1. About Our Thangka Art
What makes Heritage Legend’s Thangkas unique?
Every Thangka at Heritage Legend is a hand-painted masterpiece, crafted by renowned Tibetan artisans using natural mineral pigments, and silk brocades. Unlike mass-produced prints, our Thangkas are museum-quality, spiritually blessed, and highly collectible.
Are your Thangkas authentic?
Yes! Each Thangka is meticulously handcrafted following centuries-old techniques and undergoes a certification and blessing process by monks at Mount Wutai or other sacred sites. A Certificate of Authenticity is provided with every piece.
Do you offer custom Thangkas?
Yes, we accept custom commissions for those seeking a personalized spiritual or collector’s piece. Custom orders take 30-45 days to complete due to the detailed craftsmanship. Contact us at [Your Email] to discuss your request.
Are Your Thangkas Blessed?
Yes! Every Thangka undergoes a sacred blessing ritual by Tibetan masters before being shipped. This authentic spiritual empowerment enhances its energy, prosperity, and protective qualities, making it a true collector’s piece and a powerful tool for meditation, manifestation, and spiritual alignment.
What sizes are available?
We offer a variety of sizes, from small altar-sized Thangkas to large ceremonial pieces. Each product page includes detailed sizing information.
2. Orders & Shipping
Where do you ship?
We offer worldwide shipping. Please note that some countries may have restrictions due to customs regulations. Contact us if you are unsure about your location.
How much does shipping cost?
a. Free Shipping on all orders over $150 USD
b. Standard Shipping Fee: $11.90 USD for orders below $150
c. Exclusive Free Shipping Promotions during sale events—stay tuned!
How long does shipping take?
a. Standard Orders: 7-14 business days (DHL/Express Courier)
b. Custom Thangkas: 30-45 days (Hand-Painted + Blessing Ritual)
c. All items are insured and come with tracking details.
Address Changes & Incorrect Information
If you entered the wrong shipping address, contact us within 2 hours of placing your order.
Once the order is shipped, we cannot modify the address.
Lost or Delayed Packages
If you haven’t received your package within 60 days from the shipping date, please contact us immediately at info.heritagelegend@gmail.com
We will:
a. Resend your order at no additional cost or
b. Issue a full refund
Will I Have to Pay Import Taxes or Duties on International Orders?
We strive to ensure a smooth and hassle-free shopping experience, but import taxes and customs duties may apply depending on your country’s regulations.
a. For U.S. Customers: Most personal-use art purchases do not incur additional import duties, but we recommend checking with U.S. Customs for any specific requirements.
b. For International Orders: Import taxes and duties are determined by your local customs office. Any additional fees are the buyer’s responsibility and must be paid upon delivery. Unfortunately, we are unable to estimate these charges in advance.
Tip: To avoid surprises, we recommend reaching out to your local customs office for precise information on import regulations before placing your order.
At Heritage Legend, we take great care in properly labeling and securely packaging all shipments to minimize customs delays and ensure a seamless delivery experience.
How Can I Track My Order?
a. Order Confirmation: After placing your order, you’ll receive a confirmation email at the address provided.
b. Shipping Notification: Once your order is shipped (typically within 2-5 business days), you'll receive an email with your tracking number.
c. Track Your Shipment: Use the tracking code in your email to monitor your package’s journey.
Need Help? If you haven’t received your tracking details, contact us at info.heritagelegend@gmail.com
Why Is My Order Delayed?
We strive for timely delivery, but delays may occur due to customs processing, carrier disruptions, or incorrect shipping details.
a. Check Your Estimated Delivery Time: Visit our [Shipping Policy Page] for transit details.
b. Need Assistance? If your order is late, contact us at info.heritagelegend@gmail.com with your order number, and we’ll resolve it ASAP.We appreciate your patience and are committed to ensuring a smooth delivery!
3. Returns & Refunds
Return & Exchange Policy
a. To ensure fairness and quality assurance, returns and refunds will only be accepted under the following conditions:
b. The item must be in its original condition, exactly as shipped, with no signs of wear, use, or damage.
c. You must notify us within 48 hours of delivery of your intent to return the item.
d. The returned item must be received by us within 20 working days from the date it was delivered to you.
e. Customers are responsible for all shipping and handling costs associated with the return, including international shipping fees, insurance, and packaging precautions.
f. If the returned item does not meet our return policy guidelines, we will be unable to process the return, and the order will be shipped back to you.
Custom Orders & Refund Policy
a. Custom-made items are non-refundable unless they arrive damaged or defective.
b. If a custom order is damaged upon arrival, please contact us immediately with photos and supporting documentation. In such cases, we will either issue a full refund or arrange for a replacement.
c. If a custom order is not damaged, we regret that we cannot accept returns or provide refunds, as these items are specially crafted to individual specifications.
Refund Process & Method
a. To initiate a return, please contact us first at info.heritagelegend@gmail.com before sending any items back.
b. Once your return request is approved, we will provide detailed return instructions.
c. For damaged or faulty goods, please contact us immediately with supporting photos. While we ensure thorough quality checks, any genuine faults will be handled with care.
d. Return shipping costs are the responsibility of the customer.
Once we receive and inspect the returned item, refunds will be issued via your original payment method within 14 business days.
International Shipping Considerations
As we ship globally, please be aware that international return shipping can take additional time and may be subject to customs fees. Customers are advised to carefully package and insure their return shipments to avoid damage or loss during transit. Heritage Legend cannot be responsible for lost or damaged return packages.
For any inquiries, concerns, or special requests, our dedicated support team is here to assist you. We appreciate your trust in Heritage Legend and look forward to providing you with an unforgettable experience.
For assistance, please contact us at: info.heritagelegend@gmail.com
4. Care & Preservation
How do I take care of my Thangka?
a. To preserve your Thangka’s beauty and spiritual energy:
b. Keep it away from direct sunlight and moisture.
c. Dust gently with a soft, dry cloth.
d. Store in a clean, sacred space when not in use.
Can I frame my Thangka?
Yes! Many collectors choose to frame their Thangkas. We recommend using UV-protected glass to prevent fading.
Can Thangkas be rolled for storage?
Yes, traditional Thangkas are designed to be rolled. However, to prevent creasing or damage, store them in a dry, safe environment with a protective cover.
